Frequently Asked Questions

How much does it cost?

It depends on square footage, the condition of the floor, stairs, and which finish you choose, so there’s no flat rate. But you don’t need to wait for a site visit to find out roughly what you’re looking at.

Call or text Ken. He’ll ask about the rooms and what you want done, look at a few photos, and give you a realistic range. Most people get a good sense of the number, and of whether the job is worth doing, from that one call.

If it makes sense, we come out, measure, and give you one written quote with every option priced separately.

You can, but you probably won’t want to during sanding. It’s loud enough that working from home or taking calls isn’t realistic. Finishing days are quieter, and the finish is low-odor, but if you’re sensitive to smells plan to be out for those too.

That said, we’re flexible and will work with your schedule. Many clients choose to:

• Leave during the day and return in the evenings
• Stay in unaffected areas of the house when possible

Ken will go over this with you on the phone so you can plan around it.

What you should do:

• Remove furniture, decorations, and personal items from the areas being worked on.
• Clear pathways for safe access.

If moving furniture is the hard part, we work with local movers who’ll clear the rooms and put everything back. A lot of people use them.

Once your project is scheduled, we’ll email you a detailed preparation checklist along with everything else you need to know (including parking and electrical access requirements).

Timelines vary depending on the service and size of the area, but here are typical timeframes:

• Deep clean and recoat: 1 to 2 days for about 1,000 square feet
• Full refinish: 4 to 7 days for about 1,000 square feet
• Installation: 5 to 8 days, longer if the new floor is site-finished

Larger homes or more complex jobs naturally take longer. Factors like the number of rooms, stairs, and your choice of finish can also affect the schedule.

Your written quote will have the schedule for your house.

Here’s what to expect after your floors are finished:

• Light foot traffic: Allowed after 5 hours
• Return furniture & normal traffic: Allowed after 24 hours
• Area rugs & liquid cleaning: Wait 7 full days

More details are available on our care and maintenance page, with simple tips to help your floors look their best for years.

The one thing that keeps a floor from ever needing another full sand: a deep clean and recoat every 3 to 5 years with standard finish, or every 15 to 20 with WearMax Armor.

Our work is guaranteed. If something is our fault, we fix it, no questions.

Walk the floor with us when we’re done. If you notice something in the finish over the next few days, tell us within 3 days. That’s a term in our contract, and the reason for it is practical: a fresh finish is easy to correct, and a week later it isn’t.

We follow the inspection and repair guidelines set by the National Wood Flooring Association (NWFA). We also keep detailed records of every project (including photos, materials, and processes used), so any follow-up or adjustments can be handled efficiently.

Two separate things, and the site used to blur them.

Our workmanship is guaranteed on every job, indoors or out, refinish or recoat. If we did something wrong, we come back and fix it.

The finish itself is a different question, because how long a finish lasts depends on the product, how the floor is used, and, outside, the weather.

• Full refinish or new site-finished install with WearMax Armor: our 10-year residential wear-through warranty on the finish.
• Full refinish or install with standard CeramicStar finish: workmanship guaranteed; no separate finish warranty. Plan on a recoat every 3 to 5 years.
• Deep clean and recoat: workmanship guaranteed; no finish warranty. It’s maintenance.
• Prefinished flooring: the manufacturer’s finish warranty, up to 35 years depending on product. Our workmanship guarantee covers the installation.
• Decks and exterior work: workmanship guaranteed; no finish warranty. Weather wins eventually.

We keep a photo record and materials list for every job, so if you call in five years about a spot, we know exactly what’s on your floor.

We don’t have a showroom or a store. We’re a mobile crew based in Juniata County, and everything happens at your house: the walkthrough, the stain samples, the work itself.

That’s on purpose. Stain looks different on every floor and in every room’s light, so we put samples on your actual boards instead of showing you a chip under fluorescent lights. Our crews are in Harrisburg, Camp Hill, Mechanicsburg, Carlisle, Hershey, York, Selinsgrove, State College, and the towns between every week, so wherever you are in that range, we’re already nearby.